COVERAGE INFORMATION

Absolutely. Windscreen cover can be added on to Basic or Superior Cover:

• $10/day for most vehicles
• $15/day for large or heavy vehicles

If you’re travelling in areas prone to flying stones or high winds, it’s a smart choice.

LDW reduces or removes your financial responsibility if something happens to the vehicle. It’s included with Superior and Max Cover, which is why many customers opt for one of these levels – they don’t want to risk a big bill if something goes wrong.

We believe in being upfront. Here’s what’s not covered, regardless of your insurance level:

• Driving on unsealed roads or beaches (unless you’re in a Ute)
• Roof, underbody, or side window damage
• Ignoring warning lights or mechanical alerts
• Rideshare use (Uber, etc.)
• Lost keys, incorrect fuel, or damage from smoking
• Driving by someone not listed on the agreement

Make sure you read our Terms and Conditions for the full list.

If you’re hiring a Ute, yes – most unsealed roads are fine. They’re built for rougher terrain. For all other vehicles, unsealed roads are excluded from cover. Beaches and roads like Skippers Canyon, Ninety Mile Beach, and Rainbow Road are also off-limits. Make sure you read our Terms and Conditions for the full list.

No – We cover the vehicle itself. Theft or damage to your personal items (like luggage, tech, or tools) should be claimed through your travel or home insurance.

A flat $400 security deposit is required for all rentals. This is held on your card and released when the vehicle is returned damage-free.

• If you’re a pre-approved business account holder, the security deposit is waived.

Yes. The security deposit must be held on a credit card in the hirer’s name. If you only have Eftpos or debit, give us a heads-up – we’ll work through other options with you. Account holders don’t need a credit card to hire.

Even if you’ve paid a security deposit, we still need a valid credit card on file for the duration of your rental. Here’s why:

• Fast and secure hold for additional charges: A credit card allows us to place a pre-authorisation (or hold) for any unexpected costs – like extra kilometres, refuelling, late returns, or damage outside your insurance cover. It’s released once the vehicle is returned in line with the rental agreement.
• Flexibility for any changes: If you decide to extend your hire or upgrade vehicles, having a credit card on file makes it quicker and easier to update your booking without delay.
• It’s standard practice across the rental industry: We follow industry best practices to keep things fair and transparent – and using a credit card helps us process any adjustments accurately and securely.

If you don’t have a credit card, get in touch – we’ll talk through your options and see how we can make it work.

Yes – we allow businesses to self-insure. Here’s how it works:

• You’ll need to provide a valid certificate of insurance that covers rental vehicles.
• If damage occurs, we charge your business directly for the full cost of repairs.
• You then claim the cost back from your insurer. We don’t liaise with your insurance provider – but we’ll supply all documentation you need to make your claim.

We’ll assess the damage, talk you through what happened, and apply the liability based on your insurance level.

• With Max Cover: $0 cost to you
• With Superior or Basic: you pay the relevant liability

Even if it wasn’t your fault (like a trolley dent or weather damage), you’re still responsible unless:

• You have Max Cover, or
• We successfully recover costs from the third-party

That’s why many customers prefer Max – fewer hassles.